BOSTON and CHICAGO, June 14, 2023 — Eleos Health, the leader in CareOps Automation for behavioral health, today announced that it has entered a partnership with Trilogy. As part of the partnership, Trilogy is collaborating with Eleos Health on the development of Outreach, which supports field-based case managers and community outreach providers with their work in the community. Trilogy Chief Operating Officer Amanda Rankin will also join the Eleos customer advisory board.
Mental health care is in high demand, and Illinois is no different. 1 in 20 suffer from a severe mental illness (SMI), and 403,000 throughout the state reported having an SMI in 2021. 38.5% of residents experience symptoms of anxiety and depression, and 28% are unable to get counseling or therapy. Those who do wait an average of 6 weeks for treatment. Community clinics desperately need powerful tools to help their staff manage heavy caseloads and keep up with administrative requirements while in the field. This was the inspiration for Eleos Health and Trilogy to team up and build Eleos Outreach, a new product offering launched in April of 2023.
The early results include an 80% reduction in documentation time and a 64% improvement in timeliness of documentation. “I’ve been loving it. I don’t have to start from a blank screen in my EHR. It feels less overwhelming. It’s allowed me to get caught up,” said one Trilogy case manager.
“In partnering with Trilogy, we’ve moved rapidly to address long-standing documentation challenges for field-based providers,” said Alon Joffe, Co-Founder and CEO of Eleos. “And by welcoming Amanda onto our customer advisory board, we not only strengthen our relationship with Trilogy, but gain Amanda’s detailed insights about what’s needed next in community behavioral health care.”
Amanda brings 20 years of mental health and social work experience to the Eleos Board. Having spent the last four years at Trilogy, her behavioral health operations knowledge provides a unique perspective on the everyday needs of community clinics.
Founded more than 50 years ago, Trilogy is a 501(c)(3) non-profit behavioral health organization focused on working with people who have SMI and other mental health care needs. In 2022, Trilogy helped more than 3,800 individuals move toward their mental health goals.
“It has been one of my greatest joys to see Outreach move from ideation to fruition, watching the delight on our staff’s faces as they realized the impact of this product, and talking to other providers and seeing the hope for a real solution,” said Amanda. “The collaboration we’ve had with Eleos Health is truly remarkable and uncommon in behavioral health. As part of the Eleos Customer Advisory Board, I have the opportunity to be a part of the positive change that I’ve dedicated my career to achieving. We’ve already made huge strides forward with the release of Eleos Outreach, and that’s just the beginning of the great things I know we’ll do together.”
Launched in 2022, the Eleos Customer Advisory Board gathers insights, feedback, and recommendations from top leaders in the field. This guidance ensures Eleos builds needed augmented intelligence offerings that have both immediate and long term impacts. When adding new Board members, Eleos seeks those who bring a diverse perspective, strong leadership qualities, and a passion for improving mental health care. As the board grows, it also gets stronger, making ideas about improving community behavioral health care turn into reality.
The Eleos Health Customer Advisory Board now comprises Hattie Tracy, President and CEO of Coleman Services; Dr. Dale Klatzker, CEO of Gaudenzia; Susan Blue, CEO, President and owner of Community Services Group; and Amanda Rankin, COO of Trilogy.
About Eleos Health
Eleos Health turns behavioral health conversations into documentation and intelligence that drives better care. Using proprietary, voice-based Natural Language Understanding (NLU) technology built by clinical experts to accurately interpret, analyze and document behavioral health conversations. Eleos reduces the operational burden on providers while unlocking objective insights into evidence-based care and the therapeutic alliance through augmented intelligence. Leadership teams can scale supervision and training while gaining unprecedented visibility into staff activity, caseloads and performance as well as population health. Eleos is the only technology of its kind that embeds seamlessly into electronic health records (EHRs), telehealth tools and existing provider workflows. With Eleos CareOps Automation, behavioral health providers and health plans are setting a new standard for care.
Trilogy is a nonprofit organization that provides comprehensive integrated care that enables people in mental health recovery to build meaningful and independent lives. For 50 years, Trilogy has supported people who struggle with significant mental illnesses like bipolar disorder, schizoaffective disorders, depression, and other issues, often in tandem with barriers like substance use or homelessness. Every day, Trilogy provides a full array of mental and behavioral healthcare to some of the most marginalized populations in Chicago. Last year, Trilogy helped more than 3,800 people move toward recovery. Learn more at TrilogyInc.org. (https://www.trilogyinc.org/) and our FAQ (https://www.trilogyinc.org/about/faq/).