- Despite being a widely recognized problem, the administrative burden in behavioral health continues to cause burnout and turnover, detering new providers from entering the workforce.
- Eleos Health’s platform-agnostic AI technology empowers organizations in 25 states across the country to reduce administrative burden and burnout, while increasing provider capacity to meet client demand.
- In 2023, Eleos analyzed millions of session minutes and reduced documentation time by more than 50%.
BOSTON and TEL AVIV, Israel, Jan. 17, 2024 – Eleos Health, the leading CareOps Automation platform for behavioral health, enters 2024 celebrating a banner year that saw more than 3x growth across revenue and users and a $40M round of Series B funding. The company expanded its overall impact on the U.S. behavioral healthcare system, reaching eight new states — California, Texas, Washington, Oregon, Tennessee, Vermont, New Jersey and Kansas — bringing the total number of states in the Eleos community to 25.
Named one of the top 50 digital health companies of 2023, Eleos bolstered its CareOps Automation platform with new features and products like Eleos Outreach — a tool built specifically for field-based care providers and case managers — and added capabilities to support a broader set of use cases, care settings and documentation styles.
The growing need for behavioral health services in the U.S. has made it difficult for providers to keep pace with demand. More than 160 million Americans live in areas with mental health professional shortages. To address this gap, more than 4 million behavioral health professionals are needed — representing a shortage of around 87%. Administrative burden is a key driver of provider burnout, compounding these workforce shortages. According to the National Council for Mental Wellbeing, 93% of behavioral health workers experience burnout, and more than a third spend most of their time on administrative tasks, rather than client care.
“We know as an organization, we cannot serve all of the individuals in need of our services unless we embrace technology and innovation,” said Josh Cantwell, Chief Operating Officer at GRAND Mental Health. “Eleos has been a difference-maker in helping our organization alleviate the growing burden of documentation requirements. Eleos seamlessly aligns with provider workflows and allows our clinicians to focus more of their time and energy on our clients.”
Eleos Health’s AI tools offer a nonintrusive, workflow-aligned support system that works alongside providers to reduce time spent on documentation and deliver deep care insights that drive higher-quality care — ultimately leading to better care experiences for providers and clients alike. Embedding seamlessly within existing EHRs and care processes for both in-person and telehealth sessions, Eleos empowers organizations to enhance clinical supervision and better adhere to evidence-based practices.
Often categorized as “augmented intelligence,” this type of supportive AI focuses on magnifying the work of providers — rather than replacing it.
“AI cannot replace a clinician, but it can help lighten the administrative burden from their shoulders so they can focus on doing the work that only they can do,” said Andrew Bronson, CIO and VP of Information Systems at Mental Health Partners. “That’s exactly what we were looking for in an AI technology partner — a tool that truly works hand-in-hand with our providers to help them address the growing need for behavioral healthcare in our community.”
The real-world impact of Eleos is complemented by clinical evidence supporting its value, including findings from two major peer-reviewed research studies. Most notably, a randomized controlled trial linked provider usage of the Eleos platform to improved outcomes for individuals diagnosed with anxiety and depression.
“Our continued growth and positive feedback from our partners across the country is a powerful sign that Eleos is having the intended impact on significantly reducing the burden on providers while addressing the shortage of care professionals in the space,” said Alon Joffe, CEO of Eleos Health. “In 2024, we will continue to focus our efforts on expanding and evolving our offerings to fuel the best possible outcomes in behavioral healthcare — including our soon-to-be-released group therapy solution, a first-of-its-kind in the industry due to the complexity of managing documentation for multiple participants within current systems.”
Company highlights from 2023 include:
- Secured $40M in Series B funding
- Named to the CB Insights Digital Health 50
- Hired the 100th employee
- Published papers in:
About Eleos Health
Eleos Health turns behavioral health conversations into documentation and intelligence that drives better care. Leveraging proprietary, behavioral health-specific large language models (LLMs) created with treatment data and clinical expertise unmatched by any other platform on the market, Eleos accurately interprets, analyzes and documents behavioral health conversations, reducing the operational burden on providers while unlocking objective insights into evidence-based care and the therapeutic alliance. Leadership teams can scale supervision and training while gaining unprecedented visibility into staff activity, caseloads, performance and population health. Eleos is the only technology of its kind that embeds seamlessly into electronic health records (EHRs), telehealth tools and existing provider workflows. With Eleos CareOps Automation, behavioral health providers and health plans are setting a new standard for care. Learn more at www.eleos.health.