Community mental health organizations face a unique challenge: providing fair and competitive compensation to their clinicians while operating under tight financial constraints. In this episode of No Notes, host Denny Morrison, PhD, sits down with Katie Weihe, Human Resources Vice President at Aurora Mental Health, and Amanda Rankin, Customer Insights Lead at Eleos, to explore […]
Not long ago, the leadership team at Hillsides—a century-old behavioral health nonprofit in Los Angeles—found themselves grappling with 25 vacant clinical positions and a direct care staff running on empty. Documentation was falling days—sometimes even weeks—behind, morale was low, and any new initiative, no matter how promising, elicited fatigue and skepticism. Clearly, something wasn’t working, […]
Between provider shortages, unmanageable caseloads, emotional fatigue, and onerous administrative requirements, it’s no wonder burnout runs rampant in behavioral health. While AI has the power to alleviate many of the challenges contributing to the behavioral health burnout epidemic, it’s not a silver bullet. Furthermore, without the right cultural approach to AI, it could end up […]
Work in mental health long enough, and you’ll notice that therapy works best when clients stick with it—which is why we place such a huge emphasis on client retention. But lately, I’ve noticed an even bigger problem that behavioral health organizations are grappling with: therapist retention. Getting (and keeping) clients is no longer the biggest […]
The behavioral health sector usually takes its sweet time catching up with business trends and best practices—more focused on care delivery and patient outcomes than buzzwords like “synergy” and “growth hacking.” But there’s one trend from the corporate world that behavioral health organizations can’t afford to ignore: career pathing. Career pathing is all about keeping […]
Quality care is fundamentally tied to therapist well-being. As we all know, you can’t pour from an empty cup—and here at Eleos, we hear stories from burnt-out therapists and community mental health leaders all the time. With provider shortages and turnover rates at unsustainable levels, we wanted to know: what’s really pushing behavioral health professionals […]
The irony of many behavioral health workplaces is that even as the providers on staff help their clients thrive, they themselves are often shouldering more stress than they can handle. Turnover in many of these organizations isn’t just high; it’s basically a revolving door—and the pressures for remaining staff mount faster than a therapist can […]
In March 2020, like many of my colleagues, I found myself navigating the dual roles of clinical psychologist and parent while grappling with an unprecedented global crisis. As the pandemic unfolded, virtual therapy took over, and I felt grateful that my behavioral health program was able to adapt our services to COVID-19’s social distancing requirements. […]
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