• Staffing shortages, outsized demand for behavioral health services and growing administrative requirements have led to high levels of provider burnout across the U.S.
• Eleos leverages specialized behavioral health AI models to significantly reduce providers’ administrative burden while also generating care insights to help improve client outcomes.

BOSTON and HARRISBURG, Pa., Oct. 25, 2023

— Eleos Health, the leader in CareOps automation for behavioral health, and the Rehabilitation and Community Providers Association (RCPA), which comprises close to 400 Pennsylvania-based health and human services organizations serving over 1 million individuals annually, today announced a partnership aimed at making Eleos Health’s CareOps Automation technology more accessible to RCPA members.

Leveraging behavioral health-specific AI models to automate administrative tasks like documentation, Eleos significantly reduces providers’ operational burden and has been shown to drive better client engagement and care outcomes. As the behavioral health industry grapples with widespread provider shortages and growing service demand, workforce issues like burnout have become more prevalent — especially considering that healthcare providers spend more than 30% of their time on non-service tasks like documentation.

To lessen providers’ administrative load and promote higher-quality care, organizations across the country are turning to innovative AI technology. Eleos Health’s augmented intelligence and CareOps Automation platform, for example, has been shown to reduce documentation time by more than 50%, improve symptom reduction 3–4x and increase the use of evidence-based techniques by 36%.

“The provider burnout caused by overwhelming administrative requirements is directly affecting their ability to effectively assist those they are trying to serve. Combine that with an array of other factors, such as the ongoing workforce shortage, and ultimately, the ones who suffer are those most in need of help,” said Richard S. Edley, PhD, President and CEO of RCPA. “The disproportionate burden of administrative work can be alleviated by automating these tasks, and having them managed by platforms such as the one offered by Eleos Health. Through our partnership, RCPA members can now benefit from this technology, freeing them up to do the work they intended when they originally chose this career path.”

With solutions for automated documentation, provider-level care insights, leadership reporting and compliance oversight, Eleos Health’s platform impacts multiple areas of care operations. The company also offers tools developed specifically for field-based care and case management as well as group therapy.

“No one got into healthcare to do paperwork, yet increasing requirements from payers and regulators have forced providers to spend an inordinate amount of time and energy on administrative tasks,” said Alon Joffe, CEO and Co-Founder of Eleos Health. “So, it’s no wonder providers are burning out and turning over. That was the inspiration for Eleos: to get providers back to focusing on the reason they got into behavioral health in the first place — helping people. We’re excited to make this game-changing technology more widely available to the providers and organizations doing this amazing work in Pennsylvania.”

RCPA members are eligible for discounted implementation fees with Eleos Health. For more information about Eleos Health, visit https://eleos.health/.

About Eleos Health

Eleos Health turns behavioral health conversations into documentation and intelligence that drives better care. Using proprietary, voice-based Natural Language Understanding (NLU) technology built by clinical experts to accurately interpret, analyze and document behavioral health conversations, Eleos reduces the operational burden on providers while unlocking objective insights into evidence-based care and the therapeutic alliance. Leadership teams can scale supervision and training while gaining unprecedented visibility into staff activity, caseloads and performance as well as population health. Eleos is the only technology of its kind that embeds seamlessly into electronic health records (EHRs), telehealth tools and existing provider workflows. With Eleos CareOps Automation, behavioral health providers and health plans are setting a new standard for care.

About RCPA

With close to 400 members, the majority of which serve over one million Pennsylvanians annually, Rehabilitation and Community Providers Association (RCPA) is among the largest and most diverse state health and human services trade associations in the nation. RCPA advocates for those in need, works to advance effective state and federal public policies, serves as a forum for the exchange of information and experience, and provides professional support to members. RCPA provider members offer mental health, substance use disorder, intellectual and developmental disabilities, children’s, brain injury, medical rehabilitation, and physical disabilities and aging services, across all settings and levels of care. Visit www.paproviders.org for more information.

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