Technical Support Specialist, PST
Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.
What is this opportunity?
We are seeking a Technical Support Specialist to join our growing Customer Success team. This person will be instrumental in helping build a world class technical support team with customer success standards, supporting a product that positively impacts people's lives every single day. Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in getting the most out of our platform. Your role will involve tracking and analyzing support data, and collaborating with cross-functional teams to drive product improvements based on customer feedback.
Who are you?
You thrive in a startup environment and excel in a fast-paced setting. You are passionate about delivering outstanding customer support and genuinely enjoy troubleshooting technical issues. Your communication skills are exceptional, and you have a keen eye for detail. You are self-motivated, adept at time management, and resourceful in solving complex issues.
How will you contribute?
What qualifications and skills will help you to be successful?
Some nice-to-haves are:
This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands.
Thanks for taking the time to apply. We'll be in touch soon!