Hospice teams are routinely asked to do genuinely difficult tasks. They must prove medical necessity, document quality of care and coordinate an interdisciplinary team all while margins tighten and CMS scrutiny increases. With information spread across systems, teams need a reliable way to connect the dots. The “Golden Thread” is a clinical documentation principle borrowed […]
News & Articles
New Vista Cuts Clinician Turnover by 40% with Eleos
New Vista was stuck in an endless cycle: rising documentation demands burned out clinicians, burnout drove turnover, and every departure piled more work onto whoever was left. At its worst, turnover hit 25%, with 68 open positions across the organization. The timing made it worse. New Vista, a Certified Community Behavioral Health Clinic (CCBHC) serving […]
From SOC to Recert: Keeping the Home Health Patient Story Intact
Every home health episode begins with a story. At the Start of Care (SOC), clinicians establish the patient’s baseline to determine the clinical rationale for skilled services. From that point forward, every assessment, update, and physician order should build on that foundation. When the patient’s story remains consistent from SOC through home health recertification, agencies […]
How Hospice Teams Reduce Manual Chart Review with Exception-Based QA
Every hospice organization understands the importance of quality assurance. Strong documentation supports compliance, protects reimbursement, and helps ensure patients receive appropriate care. The challenge is not whether QA matters—it’s how hospice teams can effectively manage increasing documentation demands with limited time and resources. For many organizations, traditional QA processes rely on manual chart review. But […]
The Coverage You Didn’t Know You Had: A CFO’s Case for Eligibility Intelligence
There’s a number that tends to stop CFOs in their tracks: how much of your self-pay bucket isn’t actually self-pay at all? That was the question at the center of a recent Eleos webinar, Plugging the Leak: How Crosswinds Recovered Hidden Revenue Through Eligibility Intelligence, hosted by the National Council for Mental Wellbeing. Sarah Stockwell, […]
AI Literacy Checklist for Community-Based Care Leaders
The Human-AI Partnership Proves Workforce Preservation Is the Real ROI in Hospice Care
Part II of The Care at Home AI Maturity Curve Series If you missed Part I, check it out here. What do you think the cost of documentation in hospice care actually is? Is it the hours spent charting after visits? The time spent reviewing and fixing notes? The impact on productivity? Those are probably […]
When Open Access Met AI: How New Vista Expanded Care Without Overloading Staff
Any good rom-com starts with a “meet cute.” You know, the scene where the two main characters bump into each other on the street, spill a coffee, lock eyes, and suddenly everything changes. 😍 No one’s slow-motion-running through an airport in this example, but New Vista—a community behavioral health center and CCBHC in Kentucky—had a […]
Questions Community-Based Care Leaders Should Be Asking Throughout the AI Buying Process
Can you believe it’s already April? It feels like the holiday season was just yesterday—and yet also like it was a year ago, given everything that has already happened in 2026. That feeling is likely mutual for behavioral health and substance use disorder (SUD) organizations. With H.R.1 policies going into effect and the uncertainty around […]
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