For years, Lighthouse Behavioral Wellness Centers took a cautious approach to tech implementation, trailing behind the innovation curve. But once the organization officially became a Certified Community Behavioral Health Clinic (CCBHC), the leadership team knew they had to change that.
That’s exactly why Tracie Del Torto, LCSW, Chief Clinical Officer at Lighthouse, championed the implementation of Eleos’ purpose-built AI platform. But deciding to adopt a cutting-edge technology was just the beginning. Actually achieving the desired impact required an intentional, culture-centered approach to rollout. By meeting clinicians where they were, investing in in-person training, and leading with empathy, Lighthouse achieved what few organizations can claim: near-100% staff adoption of a new AI tool.
In this episode of No Notes, host Denny Morrison, PhD, sits down with Tracie to discuss how Lighthouse transformed documentation workflows, boosted staff morale, and elevated clinical quality across a far-flung, rural network of programs—all while keeping provider well-being at the center of their AI implementation story.
